Terms of service
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Novira London, operating from London, United Kingdom. By placing an order on our website, you agree to these terms.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made via the Novira London website. By completing a purchase, you confirm that you have read, understood, and accepted these conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur.
Novira London reserves the right to correct such errors at any time without prior notice.
3. Orders and Payment
All orders are processed only after full payment has been received.
Available payment methods may vary depending on your location.
Customers are responsible for verifying their order details before completing payment.
Orders will not be processed or shipped until payment has been successfully completed.
We reserve the right to cancel or refuse any order if fraudulent activity is suspected.
4. Processing and Delivery
Processing time: 1–3 business days
Estimated delivery time: 3–12 business days, depending on destination and local conditions.
We are a UK-based brand working with international fulfilment partners. Orders may be shipped from different locations depending on product availability, including facilities outside the European Union (such as China).
Please note that delivery times are estimates and may vary due to external factors such as customs processing, holidays, or courier delays.
By placing an order, you acknowledge that international shipping may be involved.
5. Returns and Cancellations
For information regarding returns, refunds, and cancellations, please refer to our Return Policy, which forms an integral part of these Terms & Conditions.
Orders cannot be cancelled once they have been processed. Customers may return items after delivery in accordance with our Return Policy.
6. Liability
Novira London is not liable for delays caused by external factors such as customs procedures, courier disruptions, or force majeure events.
Once an order has been marked as delivered according to the tracking information, responsibility for the package transfers to the customer.
Customers are responsible for ensuring that all shipping details are entered correctly.
If an incorrect address is provided, customers must contact us within 24 hours so we can attempt to update the order before dispatch.
7. Intellectual Property
All content on this website, including but not limited to texts, images, designs, logos, and branding, is the property of Novira London.
Use, reproduction, or distribution of any content without written permission is strictly prohibited.
8. Complaints Procedure
If you have a complaint or concern, please contact us via email:
We aim to respond to all complaints within 3–5 business days and will work with you to find a fair and reasonable solution.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.
Any disputes shall be subject to the jurisdiction of the competent courts in the United Kingdom.
Contact Information
Company Name: Novira London
Location: London, United Kingdom
Company Registration Number : 42037365
Email: info@noviralondon.com