Privacy policy

Privacy Policy

This Privacy Policy applies to the services of Novira London. We respect the privacy of our customers and are committed to protecting the personal information you share with us. All personal data is handled confidentially and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party payment providers)
IP address and device information
Browsing behavior and interactions on our website

Purpose of Data Processing

We use your personal information for the following purposes:

Processing and fulfilling orders
Providing customer service and support
Sending order updates and important service-related communications
Improving our website, services, and user experience
Preventing fraud and ensuring secure transactions

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract (e.g. processing your order)
Compliance with legal obligations
Legitimate business interests (such as improving our services and preventing fraud)
Consent, where applicable

Sharing Data with Third Parties

Your personal data is only shared with third parties when necessary to provide our services, such as:

Payment service providers
Shipping and logistics partners
IT and website service providers

These parties are required to handle your data securely and only for the agreed purpose. We do not sell or trade your personal information.

International Data Transfers

As we work with international partners, your personal data may be processed outside the United Kingdom or European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Cookies

Our website uses cookies to enhance functionality, analyze website traffic, and support marketing activities. Cookies help us improve your browsing experience.

You can manage or disable cookies at any time through your browser settings.

Your Rights

You have the right to:

Access your personal data
Request correction or deletion of your data
Object to the processing of your data
Request restriction of processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Novira London
London, United Kingdom
Company Registration Number: 42037365
Email: info@noviralondon.com