Shipping policy

Shipping & Delivery Policy

Delivery Time

The estimated delivery time is 3–12 business days, depending on your location.

Please note that delivery times may vary during peak periods, public holidays, or due to customs procedures and other external factors beyond our control. While we always aim to deliver within the estimated timeframe, delays can occasionally occur.

Shipping Method & Origin

We are a UK-based brand working with international fulfilment partners. Orders may be shipped from different locations depending on product availability, including facilities outside the European Union (such as China).

This allows us to offer a wider product range and competitive pricing.

Customs & Import Duties

For orders shipped internationally, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Package weight
Selected shipping method

All applicable shipping fees are clearly displayed before payment is completed.

Shipping Responsibility

Once an order has been marked as delivered according to the tracking information, responsibility for the package transfers to the customer.

Customers are responsible for providing accurate shipping details at checkout. If an incorrect address is provided, please contact us within 24 hours so we can attempt to update the order before dispatch.

Tracking

All orders include tracking information, which will be provided once your order has been shipped.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

info@noviralondon.com
Novira London
London, United Kingdom